After WikkiTimes’ Story, First Bank Refunds Customer’s N100,000 Deducted Last Year

First Bank of Nigeria has refunded the sum of N100,000 belonging to Muazu Muhammad Aminu, a Yobe-based man who had a failed transaction in December, 2021.

As earlier reported, Aminu initiated a transaction using an Opay Point of Sale (POS) terminal on December 12, 2021. The transaction failed but his money was not reversed. He would lodge a complaint at the bank’s branch in Potiskum where he was assured that it  would be reversed between 24 – 48 hours.

READ: One Year After Failed Transaction of N100,000, First Bank Tells Customer ‘It Has Gone’

At some point, First Bank told Aminu his money “has gone.”

Following that, WikkiTimes contacted the bank over the issue, but there was no response.

Subsequently, WikkiTimes reported the issue to the Federal Competition and Consumer Protection Commission (FCCPC). 

Two weeks later, FCCPC emailed WikkiTimes, saying the complaint has already been assigned.

A screenshot of response from FCCPC

Following this, Aminu told WikkiTimes yesterday that his money had been reversed.

A screenshot of the reversal

Aminu, however, appreciated WikkiTimes for its good journalism.

“I want to say a very big thank you to WikkiTimes for lending me a listening ear and fighting the battle with me until my hard-earned money was reversed. 

READ: CBN Sacks Awosika, Otudeko, Appoints New Board For First Bank

“WikkiTimes are warriors on this struggle and they have proven to be the voice of the voiceless.  I have cried for a long time about this until they came to my rescue and I have now wiped my tears Alhamdulillah. Thank you once again,” Aminu said.

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