Kuda, a Nigerian fintech company is withholding N15,000 belonging to Destiny Ebibibowei Okutu, a student at Enugu State University.
Okutu told WikkiTimes the withheld money was a refund made to him by Jumia, an online shopping company in November 2022. He had purchased an earbud from the platform on November 3, but demanded a refund after discovering that it was faulty.
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“I ordered an earbud from Jumia and it was not working. So, I asked why they would not check a product before delivering it to a customer,” he said. “So, I demanded that my money be refunded.”
“The online shopping company insisted that they had refunded my money but I didn’t see it and they instructed me to check Kuda bank,” he continued. “They even shared with me receipts of the refund.”
Okutu further contacted Kuda Bank but to no avail.
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“I complained to Kuda and they said that I should share details of the receipt; which I did. I’m still waiting for a refund,” he said.
When WikkiTimes contacted Kuda Bank’s official line, the number was not reachable. At press time, an email sent to the bank had also not been responded to.
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