Oladele John, a Twitter user, has accused Mobile Telephone Network (MTN) of denying him a N30,000 internet subscription he bought last week via his Guaranty Trust Bank (GTB) account.
The aggrieved customer in a tweet claimed that the transaction was successful but the service provider failed to activate the subscription.
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“On Monday 19th Dec, 2022 at 23:43hrs, I bought a data worth N30,000 @MTNng using bank transfer option on MyMTNapp from my GTbank account no 0565***** to @wemabank MFY/ Coralpay-NEX 8860368223 transaction ref 000013221219234327000649038857 for my HyNetFlex 09039438177,” John tweeted.
According to John, MTN promised to rectify the issue in 24 hours, but it failed to do so.
“Everything came to success as shown on the myMTNapp and my bank transaction receipts were received as successful,” he added. “I noticed data was not immediately activated. I called @Mtn180 of which they responded it will be activated within 24hrs’.
“By next day, I called my bank @gtbank to reconfirm if truly the money left my account and they confirmed it and that I should give the transaction ref to @mtnng to follow up with @wemabank.
“I put a call across to @mtn180 saying that it will be resolved in the next 24hrs, that’s another time frame given. But with the mind that I needed the data for the family to enjoy,” he added..
Seven days after the transaction, John said MTN kept telling the same story.
He tweeted further: “I, therefore, sent msgs to the @mtnng as well as @mtn180, all I got was asking me different questions of which I responded hoping for immediate activation.
“But I was dead wrong, all they said was activated will be done within next 24hrs, from December 20 till 24, I kept sending messages about the issue and calling @mtn180 but no positive response.
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“Today is December 27, I have not heard any thing from them. My N30,000 is in the designated account @wemabank @wemabankmd as in the myMTNApp and data have not yet been received by me.
“In the course of my tweeting, I have included @NgComCommission@consumerngbecause I needed help immediately. Whoever that can help me have my N30,000 or the data worth was my concern.
“I don’t know why I should suffer for no offence of mine. The reason for not honouring their end of contract I don’t know. The N30,000 is very big to me and may be nothing to @mtnng anyone that can help me, I need HELP pls.”
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John explained he had purchased the data for his family to enjoy the holiday period. As his ordeal lingers, John remembered Twitter could be of help.
“I remembered twitter handles can help solve same problem immediately because have had issue with @myfcmb sometimes ago and through the medium, was done immediately,” he stated.
Efforts to reach MTN proved abortive as an inquiry sent to the service provider had not been responded to at the time filing this report.
