Emeka Kingsley, a Lagos-based businessman said Access Bank deducted N17,000 from his account after a failed transaction via a Point of Sale (POS) on December 23, 2022.
The businessman told WikkiTimes that he went to a pharmaceutical shop to buy drugs and used his ATM card to pay.
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“I went to the pharmacy to buy drugs for my health and used my ATM card for the transactions,” he said. “So, I thought the transaction was not successful but I was debited after the POS machine brought out the receipt.”
Subsequently, Access Bank debited him and the money had not been refunded a week after.
Kingsley explained that he had visited the bank on several occasions but could not resolve the glitch
“I have lodged complaints to the bank severally and didn’t have my money refunded. Also, I have to send them emails but the problem is unresolved,” Kingsley said. “Normally, if things like this occur, I email them and the problems would be resolved but not this time around.”
“Whenever I went to the bank to lodge a complaint, one of them would tell me that I should send them a direct message but the problem is still unresolved,” he added.
Kingsley, however, claimed that he misplaced the receipt of the transaction.
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When WikkiTimes contacted the bank, a customer care attendant who introduced herself as Shalom said resolving failed transaction issues take 3 – 5 working days.
“Whenever a customer called to complain regarding a failed transaction, it took 3-5 working days excluding weekends and public holidays.
“Before Access bank can give reserves out, we have to contact the bank of merchant POS. once they give feedback and it fails. The fund would be resolved and if successful. The customer will have to visit the POS , not the bank,” the customer care agent said.
Also, WilkkiTimes contacted the Federal Competition and Consumer Protection Commission (FCCPC) over the matter, but a message sent across had not been responded to as of press time.
