Muhammad Adamu Ndako, a resident of Minna, the capital of Niger State, was stunned when the city’s branch of Guarantee Trust Bank (GTBank), rejected money he had withdrawn from its Automated Teller Machine (ATM), claiming one of the notes was fake.
Ndako told WikkiTimes that one of his elders sent him N150,000 to be deposited to someone else’s account via the counter.
“I withdrew the money from the bank’s ATM and proceeded inside to deposit it into the beneficiary’s account,” he said. “Upon entering, the teller attendant collected the money and processed the deposit.”
The aggrieved customer said he was surprised when a cashier in the bank labelled one of the naira notes as fake.
“She counted the money and brought out N1,000,saying it is fake,” Ndako told WikkiTimes. “She immediately destroyed it. I told her I had just removed the cash from their ATM machine, but she said there is nothing to do about it. I went to customer care to complain, but they still did not say anything.”
Ndako had to sell his phone to complete the money so he could send the money to its destination.
“I complained bitterly about it and they did nothing about it. Not to paint my name black in the face of the person who sent me, I have to go out and sell my small phone just because of N1,000.”
Further, Ndako claimed that another customer he met in the bank accused the bank’s staff of loading fake currencies into the ATM, “just to suffer customers,” he said. “And by God’s will, this will be the end of my banking with them no matter the odds.”
WikkiTimes made several phone calls to GTBank in Minna, but they were not answered. Also, an SMS sent to the bank had not been responded to at press time.