In midnight transactions, a sum of N109,000 belonging to a student of Federal University of Technology (FUT), Minna, Niger State, Feyishade Adejoke, was wired from her account domiciled with United Bank for Africa (UBA) using a mobile application she had never installed on her phone.
Adejoke told WikkiTimes that the money was wired in the wee hours of December 28, 2022.
“The money was transferred through a mobile app and I don’t have a mobile app on my phone nor did I activate a USSD code for my UBA account,” she explained.
READ: Kuda Bank Completely Refunds Student’s N15,000 After WikkiTimes’ Stories
Further, Adejoke said it stuns her that the scammers were able to steal her money despite having her phone with her,
“My phone was with me all through that day. I didn’t even get any welcome to UBA mobile message nor did I get any OTP code for the activation of the mobile app,” she told WikkiTimes. “I woke up and did not even know. Until the following morning when I woke up to see the alert. And I did not initiate any transaction.”
Adejoke added that the money was wired in three different transactions — the third one after she ordered her account be blocked.
“N20,000 was first debited and another N80, 000 followed,” she narrated. “I quickly picked up my ATM card and downloaded the UBA mobile app but couldn’t activate it. I intended to transfer the remaining N9,000 but my ATM card was blocked.”
She, however, believes that her money was stolen by workers of the bank.
“See, my money was stolen with the help of the UBA staff,” she told our reporter. “They have fraudsters among them because they blocked my card before they began transferring the fund.”
Subsequently, Adejoke called the bank’s customer care line to suspend all transactions on her account, but a responder who picked up the call confirmed to her that the account had been blocked.
READ: After WikkiTimes’ Story, First Bank Refunds Customer’s N100,000 Deducted Last Year
“I called customer care service that they should suspend all transactions on my account and they said that they blocked it but I was amazed when the remaining N9,000 left my account,” she grieved.
When Adejoke visited the bank, the staff told her they were investigating the matter. She got the same response in the email she sent to them. Although, she was urged to be patient till January 10, 2023. Yet, her money is still missing.
At press time, WikkiTimes emailed UBA but did not receive a response. Similarly, an email sent to Federal Competition and Consumer Protection Commission, (FCCPC), a subsidiary of Federal Ministry of Trade and Investment responsible for protecting market competition and promoting consumer protection, had not been responded to.
