Seven Months after, GTBank Yet to Reverse Customers’ Money

A 35-year-old land surveyor in Port Harcourt, Ivi Chinonso Emmanuel, is finding it hard to retrieve his N17,000 hanging between Point of Sale (POS) operators and Guaranty Trust Bank (GTBank), seven months after a failed transaction.

Emmanuel told WikkiTimes that he initiated five transactions at different spots using his GTBank debit card. However, he was debited but the POS operators insisted that the transactions failed.

READ: Customer Withdraws N150,000 from GT Bank ATM in Niger, but Cashier Labels Parts of It ‘Fake’

According to him, efforts to retrieve the money were met with frustrations.

“Gtbank is stealing people’s money,” Emmanuel claimed. “They have refused to reverse declined transactions from POS machines. This is a pure fraud.”

“I made some POS withdrawals, and they were declined but my bank debited me .I took the slip to the bank and filled out a form, I was expecting a reversal within 7 working days as they said, but it’s been months now and Gtbank has refused to reverse it,” Emmanuel told WikkiTimes. “Meanwhile, the same thing happened with my First Bank card and they reversed it. I think Gtbank is intentionally stealing people’s money.


Emmanuel told WikkiTimes he made four different transactions in succession, but at two different POS spots in Port Harcourt, the capital of Rivers State and secondly, at Asaba, Delta State.

Asked why he did the transactions in two states, Emmanuel explained that he was traveling to Asaba for personal reasons.

“I did three of the transactions in Port Harcourt and one in Asaba,” he explained.

READ: UBA In Niger ‘Willingly’ Changes Customers’ Account Status, Debits Them Afterwards

The transactions, according to him include N10,250, N3,000, N1,500, and N3,000 respectively.

“When I reported to the bank, they collected the receipt and lodged the complaint and said that their head office in Lagos will handle it. Till date nothing has happened,” he said.

A screenshot of the bank’s response

Emmanuel’s account officer, Grace Alemoh, said she was not aware of the case. She advised that the case be reported to the branch manager. 


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