Chika Onyegbula, a customer with Guarantee Trust (GT) Bank has detailed how a hacker withdrew the sum of N100,000 from his account and further threatened he could empty it.
Onyegbula disclosed this in a Twitter post where he explained that the bank did nothing when he lodged a complaint.
“This is to inform you about some fraudulent transactions on my GT Bank account. I reported a failed transaction on the 8th of October, 2022 but no response from them. I got some messages inbox directing me on what to do. Unfortunately, all the suggestions didn’t work out,” Onyegbula’s tweet partly read.
A caller earlier contacted Onyegbula, claiming to be an agent of GT Bank and urging him to divulge his credit card information.
He said: “I was surprised to receive a call from someone who claimed to be a customer service representative from @gtbank on the 14th of October, 2022. He told me my Account number, my home address, the branch I opened the account and the last amount paid to the account.
“He was asking me for the last 6 digits of my Atm card but I did not release it. Within 2 minutes, I received a debit of N100,000 on my account. He called me back to tell me that if he wanted to clear my account that he would have done that.
“He started asking me for mobile banking details which I still refused to send. I rushed to the nearest branch to report the customer service was zero (nothing to write home about) I had to shout out before the account was placed on hold. I have been receiving calls from the person to release the details of the account but I refused to. The alert I got shows that the debit was made to @paystack account.”
The victim believes the scammer connived with the bank’s officials to steal money from his account.
“My conclusion is that there is an active connivance between these fraudsters and the IT department of GT bank. I am preparing to visit one of your branches to get this issue resolved,” he said.
As of press time, an email sent to the GT Bank had not been responded to.